Frequently Asked Questions
Are your crystals genuine? +

We only provide the highest quality and genuine crystals.

Do you ship internationally? +

Yes. We offer a flat rate for international orders.

How long will it take to process my order? +

We will package and ship your order within 1 day of payment.

What delivery method do you use? +

We utitilise Australia Post as our shipping company.

We also send orders using Express Post so that you can receive your order fast!

How is my order packaged? +

We lovingly package each piece, using bubblewrap to ensure you receive them in tact.

I think my package is lost, what can I do? +

We will always provide you with a Tracking Number. You can also check the status of your order HERE.

You can also track your order via the Australia Post website. Track your order here.

If your order is not tracking correctly, please contact us and we will assist you track down your order.

How long will it take before I receive my order? +

You can track your order here.

Our delivery guidelines as follows:

Australian Customers:

3-6 business days.

International Customers:

UK: 5-7 business days

USA: 5-9 business days

You can check the estimated delivery times from the Australia Post website.

What can I do if I have received a faulty/damaged product? +

Please contact us via the Contact form below this page and we will work with you to resolve any issues.

How long will it take you to answer my email? +

We strive to provide our customers with the best service.

We will answer your questions as soon as we are notified!

What are the benefits of subscribing/registering an account? +

Subscribers will find out about sales and new arrivals

First time Subscribers receive 30% off their first order!

Loyal Subscribers will continue to receive 20% off!

Contact Us